Not right? 
We'll fix it. 

Every product is hand-sourced from official stores abroad. If something isn't right, we'd rather fix it than argue about it.

Reach us on wa or email EMAIL.

Please open and check your parcel in front of the delivery person. If an item is damaged or wrong, refuse it right there — it costs you nothing.

Recording a short unboxing video is recommended (not required) — it makes any claim quick and easy.

If you received the wrong item, a damaged item, or something that doesn't match its description:

You can return an item you no longer want within 3 days of delivery, as long as it is:

Return shipping is paid by you, and the original delivery fee isn't refunded.

For hygiene and safety reasons, we can't accept a return once the seal is broken on cosmetics, skincare, haircare, body care and fragrances — unless the item is defective, expired or not what you ordered.

You can cancel a pre-order for free before it is dispatched from abroad.

Once it has shipped, returns are accepted only under “If we made a mistake” above.

We approve a refund within 2 working days of receiving and inspecting the item.

Cancelling is free until your order is dispatched — just message us on WhatsApp.

If it's already with the courier, simply refuse the parcel at delivery.

"Message us on WhatsApp or email with your order number and photos."

"We arrange a pickup, or send you the return address."

"After inspection, we send your replacement or refund."

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