Question 1

How do I know the products are 100% original?

Accepted Answer

Our founders live in Malaysia and China and personally buy every item from official brand stores. Products arrive in their original packaging — often with the store bag and tags.

Question 2

How long does delivery take?

Accepted Answer

Most orders reach anywhere in Bangladesh within about 5 days of shipping. We'll keep you updated at every step.

Question 3

Will my order come in its original packaging?

Accepted Answer

Yes. Every item is shipped the way it left the official store — in its original box, often with the store bag and tags.

Question 4

Can I pre-order a brand that isn't listed?

Accepted Answer

Yes. Send us the product name or link and we'll source it directly from the official store abroad and give you a price.

Question 5

Which payment methods do you accept?

Accepted Answer

Cash on Delivery or bKash. We never store card details, and we'll never ask for your bKash PIN or OTP.

Question 6

Do I need an account to order?

Accepted Answer

No. Add products to your cart and check out as a guest — just tell us where to deliver.

Question 7

How do I track my order?

Accepted Answer

Our team messages you on WhatsApp at every step. You can also follow it on the Track order page with your order number.

Question 8

Can I cancel my order?

Accepted Answer

Yes — for free, any time before it's dispatched. Just message us on WhatsApp. If it's already with the courier, refuse the parcel at delivery.

Question 9

How much is delivery?

Accepted Answer

It depends on where you are — Inside Dhaka or outside. The exact charge is shown at checkout before you order. See Shipping & delivery.

Question 10

What if my item arrives damaged or wrong?

Accepted Answer

Refuse it at the door, or report it within 48 hours with photos. We collect it and replace or refund it — no delivery charge either way.

Question 11

Can I return something I changed my mind about?

Accepted Answer

Within 3 days, if it's unused, unopened and sealed. Cosmetics, skincare, haircare, body care and fragrances can't be returned once opened. Full details in our Refund policy.

Question 12

How fast do refunds arrive?

Accepted Answer

We approve a refund within 2 working days of inspecting the item. bKash payments go back to the same number; Cash on Delivery orders are refunded by bKash within 7 days.

Question 13

Can I cancel a pre-order?

Accepted Answer

Yes, free of charge until it's dispatched from abroad.

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